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Privacy fr – Substance

PRIVACY POLICY

Things of Substance is committed to protecting your privacy and ensuring the highest level of security for your personal information. This privacy notice explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information.
Please read the following carefully to understand our views and practices regarding your personal information.

 

1. WHO ARE WE?

 

This privacy notice applies to information that the hong kong apothecary associates ltd and Things of Substance (referred to herein as "Thing of Substance", "we", "us" our "our") collect from you.

 

2. WHAT INFORMATION IS COVERED BY THIS PRIVACY NOTICE?

 

This privacy notice covers all personal information processed by Things of Substance which means information that (either in isolation or in combination with other information) enables you to be identified directly or indirectly.

 

3. WHAT INFORMATION DO WE COLLECT FROM YOU?

 

We may collect personal information (such as your name, postal and email address, telephone number, date of birth, title, payment information and other information) that you provide to us when you:
• Purchase products through our website;
• Subscribe to our newsletter.

 

Why we process your information:

 

A. TO PROVIDE YOU WITH INFORMATION ABOUT OUR PRODUCTS AND SERVICES.

 

We process your order history to develop, market, sell or otherwise provide products, services or information to you. We also process your name and contact details to provide you with copies of our newsletter or information about our products, partnerships, or other marketing or promotional information. We also process this information to ensure that we do not contact you if you have asked us not to.
Using your personal information in this way is necessary for us to provide you with the best possible customer experience online.

 

B. TO PROCESS YOUR PAYMENTS AND PROTECT YOU AGAINST FRAUDULENT TRANSACTIONS.

 

We process your personal information including your card details to fulfil your purchase orders for our products, services and/or gift cards.
We also process this information to keep your payment details safe and protect you against fraudulent transactions.

It is in our legitimate interests to process financial information to keep payments secure and necessary for the performance of our contract with you.

 

C. TO PROCESS EXCHANGES OR RETURNS.

 

We process your personal information to perform our obligations under our contract with you.
It is necessary for us to process your personal information to fulfil our statutory and/or contractual obligations to you.

 

D. TO RESPOND TO REQUESTS OR COMPLAINTS.

 

We will need to process your name and contact details to respond to requests or complaints.
It is necessary for us to process your personal information to fulfil our statutory and/or contractual obligations to you

 

E. TO UNDERSTAND AND ANALYSE OUR SALES, AND YOUR NEEDS AND PREFERENCES.

 

We may use your information such as your geographical location to help us conduct focused market research based on trends and common factors so that we develop, enhance, market and provide products and services to meet your individual needs.
It is in our legitimate interests to process personal information to develop, enhance, market and provide products and services to you.

4. DO WE USE YOUR PERSONAL INFORMATION FOR DIRECT MARKETING?

 

We will only use your information with your consent when we send you marketing materials by email, text or post, depending on your marketing preferences. You can opt out at any time by contacting us as described below. When we send you communications by email or other electronic means, we'll always give you the option to unsubscribe in the message itself.

 

5. WITH WHICH THIRD PARTIES DO WE SHARE YOUR PERSONAL INFORMATION?

 

Your personal information is intended for Things of Substance but may be shared with third parties in certain circumstances:
Third parties permitted by law: in certain circumstances, we may be required to disclose or share your personal information to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, regulators, government agencies or to judicial or administrative authorities).

We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, matters of national security, law enforcement, to enforce our contracts or protect your rights or those of the public.
We will not sell your personal information to third parties.

 

6. WHAT ARE YOUR RIGHTS?

 

You have the following rights available to you in respect of the personal information we hold about you:

• ACCESS. You have the right to request a copy of the personal information we are processing about you. For your own privacy and security, at our discretion we may require you to prove your identity before providing the requested information.
• DELETION. You have the right to request that we delete personal information that we process about you, except we are not obliged to do so if we need to retain such data to comply with a legal obligation or to establish, exercise or defend legal claims.

 

7. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

 

Things of Substance's credit card transactions are fulfilled by an authorised banking institution. When collecting credit card information for online purchases, Things of Substance offers secured server transactions that encrypt your information in transit to help prevent others from accessing it. Personal information is stored on servers that are protected by appropriate safeguards, and will be accessible by authorised employees and agents who require access relating to their responsibilities. Your credit card details are encrypted and then removed from our system once your order has been dispatched.

 

8. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

 

We will only retain your personal information for as long as necessary for the purpose for which that data was collected and to the extent permitted by applicable laws. When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymise it so that you can no longer be identified from it.

 

9. HOW CAN YOU CONTACT US?

 

if there are any questions or concerns regarding this privacy notice, please contact us at hello@substance.hk.

 

10. WHICH VERSION OF THIS PRIVACY NOTICE APPLIES?

 

This privacy notice is written in english and may be translated into other languages. In the event of any inconsistency between the english version and the translated version of this notice, the english version shall prevail.

We reserve the right to change our privacy notice from time to time. To obtain a copy of the latest version at any time, visit our website at http://www.thingsofsubstance.hk/ or contact us by email: hello@substance.hk. If we decide to change our privacy notice we post an alert on the home page of our global website.